Shipping Policy

Where We Ship

We currently ship within the United Kingdom only.

Processing Time

All orders are processed within 1–2 working days of being placed. Orders placed on weekends or bank holidays will be processed on the next working day.

You will receive a confirmation email once your order has been dispatched.

Delivery Options & Timeframes

Delivery Method	Estimated Delivery	Cost
Standard Shipping (Royal Mail 2nd Class Signed For)	2–4 working days	Free
Express Shipping (Royal Mail 1st Class Signed For)	1–2 working days	£3.95

Delivery timeframes are estimates provided by Royal Mail and are not guaranteed. During busy periods such as Christmas, Valentine’s Day, and Mother’s Day, please allow additional time for delivery.

Order Tracking

All orders are sent with a tracked and signed-for service. Once your order has been dispatched, you will receive a confirmation email containing your tracking information so you can follow your delivery.

Failed Deliveries

If a delivery attempt is unsuccessful, Royal Mail will leave a notification card with instructions on how to arrange redelivery or collect your parcel from your local delivery office.

Lost or Delayed Orders

If your order has not arrived within the estimated timeframe, please allow a few extra days before contacting us, as delays can occasionally occur during busy periods.

If your order is significantly delayed or appears to be lost, please contact us at info@justeden.co.uk and we will investigate and resolve the issue as quickly as possible.

Damaged Items in Transit

If your order arrives damaged, please contact us at info@justeden.co.uk within 48 hours of delivery with your order number and a photo of the damage. We will arrange a replacement or refund promptly.

Contact Us

If you have any questions about your delivery, please get in touch at info@justeden.co.uk — we’re always happy to help.

Just Eden